Report: Password fatigue hurts employee productivity, security, and well-being

Report: Password fatigue hurts employee productivity, security, and well-being

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Signing in—often considered one of the most grotesque, but essential aspects of work—has become a thorn in the staff sides. The process is often overly complicated, annoying and frustrating for employees, ultimately putting important data and information at risk as employees succumb to password fatigue.

This is the conclusion of a new report by 1 passwordwhich found that 43% of employees admit to sharing logins, delegating tasks to others, and even avoiding their work entirely to eliminate login headaches — risky behaviors that threaten the security of their organizations.

The report, which included 2,000 adults in North America who primarily worked full time on a computer, found that complex login procedures can waste time and hamper productivity: more than a quarter (26%) of respondents have just given up doing something because of a hassle. login, and 38% have delayed, authorized or skipped setting up security apps due to the cumbersome steps required to log in.

Image source: 1Password.

Password fatigue is also an HR issue

Complex logins have prevented nearly one in five workers (19%) from accessing employee benefits designed to reduce workplace stress. They skipped open enrollment, waived the leave request, and lost employer-provided perks and discounted markets due to login challenges.

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During an already complicated period of burnout and “quiet resignation,” more than a third of employees (37%) said the process of getting on to their current job was time-consuming and confusing due to logging into new work-related accounts.

The survey also found that there is a widespread misunderstanding among employees about what the secure login process entails. While 89% of employees believe they generally follow employer guidelines, there is a great deal of confusion about what security actually means in 2022, given the onslaught of new threats.

Finally, despite the good intentions of employers who want to protect their companies, password fatigue drains the energy of employees at a precarious time due to widespread fatigue and uncertainty.

According to Karen Reno, Ph.D., human-centered security expert and fellow chancellor and faculty member at the University of Strathclyde, the research asserts that “security has become such a daunting and arduous task that people don’t even want to log in.”

Rethinking the login approach, by making the process second nature and more human-centred, will go a long way toward improving the mental well-being of employees and making companies less vulnerable to security breaches.

methodology

1Password conducted this research using an online survey prepared by research method and distribute Lucid Out of n = 2,000 adults over 18 working full time in a company with more than 250 employees who primarily use a computer at work. The sample consisted of n = 1500 US respondents and n = 500 Canadian respondents, with an equal split between sex groups. Data were collected from June 7 to June 21, 2022.

Read the full report from 1Password.

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