Four ways technology is changing the employee experience

Four ways technology is changing the employee experience

The pandemic has left a lasting legacy across the workforce, brought about changes to traditional work standards and accelerated digital transformation across the private and public sectors. New and emerging technologies play an important role in post-pandemic recovery, from new digital public services to new ways of working within government – ​​from data collection and analysis to automating routine business functions in finance and human resources.

When it comes to the digital transformation of the public sector, we are at a critical stage, with decisions now being made to shape society for the long term. Most importantly, the drive toward back-office and front-office operations has the potential to change how the public sector’s greatest resource – its employees – is supported to thrive in this new paradigm. When hiring and retaining is an increasing challenge, we explore how technology can shape a new public sector experience for its employees.

1 – Start listening
Investing in digital infrastructure supports flexible working, better information sharing, and data-driven decision making. This is important when employee engagement and retention remains a major challenge for many public sector organisations. our Research In How Public Sector Workers Embrace a Hybrid Work Dynamic, it is shown that employees feel more involved when they are listened to and their needs considered. It is therefore essential that public sector leaders have insight into the reality of their workers’ experiences.

Investing in “experience management” technologies can help connect insights when leveraging sentiment data that captures employee concerns and identify issues that need to be addressed with business and operational data. Using data insights, HR and business leaders can deeply understand the workforce and their needs, respond quickly to issues, and demonstrate listening and responsiveness. This also allows leaders and managers to better communicate with talent prospecting in the market about why they choose to work in their organization.

2- Support employee well-being
Likewise, work-life harmony is critical to employee well-being. However, with telecommuting and the hybrid here to stay, public sector leaders must establish effective mechanisms to understand and maintain employee well-being even when working remotely. Technology can provide a much-needed window into the state of well-being of the workforce.

By investing in data analytics and digital solutions that enable public sector leaders to better understand their workforce, it is possible to target support and interventions where necessary. For example, creating clear data standards allows management to make changes such as adjusting staffing levels, training workers in new skills and assessing their talents and interests.

Digital solutions can also make it easier to identify which employees are most at risk for issues such as burnout, burnout or stress, providing insight that can help managers intervene early, reallocate work and reward employees for going further.

3- Facilitate cooperation
Digital tools above the pandemic have become the cornerstone of public sector work. In fact, our survey found that 70% of public sector workers said digital collaboration tools had a positive impact on their performance. However, as the number of digital tools increases, the complexity of managing multiple collaboration platforms can pose operational challenges that undermine productivity. Now, more than ever, public sector organizations must focus on simplifying digital collaboration so that employees are empowered to work together seamlessly, reduce the administrative burden and provide new opportunities for flexible work models.

For example, organizations can consider creating a single digital workplace platform that brings multiple business applications into a single environment by seamlessly connecting applications from different vendors. This allows employees to access all collaboration tools from a single point of contact, with dedicated tools that support them to do their best work.

Furthermore, by integrating AI capabilities into work collaboration applications, teams can take advantage of intelligent information filtering and personalized recommendations that can improve work performance.

4- Continuous learning in the digital age
on me Nine out of ten employees They say they will stay longer in a position where the organization has been invested in career development. Employees are motivated by purposeful work that provides opportunities for growth. Technology can support organizations to build rewarding cultures that emphasize continuous learning. In a time of constant change, with roles changing and technology playing a greater role in all areas of the business, upskilling and reskilling of employees can facilitate the transfer of talent across different departments to meet emerging HR needs.

It is essential that employees have easy access to learning and development opportunities that match their needs. Using data insights, it is possible to provide customized opportunities for employee development and growth, matching this to business needs through the opportunity market. Learning support can include digital tools to encourage remote training and development. It can also include knowledge sharing through digital collaboration to increase employee engagement and productivity and strengthen human connection.

stagnation, stagnation and hiring freeze; why now?
The public sector would be nothing without dedicated people who provide vital services every day. Coming out of the pandemic, there are new challenges for this workforce. Soaring inflation has pushed the British economy into deflation and with the specter of recession public sector services and their employees will undoubtedly feel the impact. In fact, the The UK government announced Hiring freeze to reduce the number of civil servants by 20%.

Less resources and reduced capacity will have an indirect impact on public sector workers, who have already reported a significant decline in their mental health during the pandemic.

Within this landscape, it is critical that the public sector have the right people to help guide the turbulent times. Finding ways to ensure employees feel motivated and supported is essential, not only to ensure that experienced employees are retained but also University of Warwick It found, if employees feel happy and motivated, they are more likely to provide better services.

While the public sector cannot compete directly with the competitive pay of the private sector, it can focus on providing seamless, connected and collaborative employee experiences. It can also provide the only competitive factor that the private sector cannot provide, that is the purpose, the purpose of serving and supporting us citizens in need, at the same time providing employees with satisfying and rich career opportunities. Investing in workplace transformation demonstrates the true value of this essential workforce, as today’s digital technologies open the door to a higher experience across the public sector.

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